Return & Refund Policy

At Riddhi Healthcare, we strive to provide high-quality healthcare products and services. However, we understand that sometimes returns or refunds may be necessary. This policy outlines the terms under which products purchased from our website, https://riddhihealthcare.com/ may be returned, and refunds may be issued.

1. Eligibility for Returns

We accept returns on the following conditions:

• Time Frame: Products must be returned within 14 days of delivery.
• Condition: The product must be unused, in its original packaging, and in the same condition as received. Opened or used products may not be eligible for return unless defective.
• Proof of Purchase: A receipt or proof of purchase must be provided to initiate a return.

Certain types of products, such as personal care items or medical supplies that have been opened, cannot be returned due to hygiene and safety reasons. These include but are not limited to:

• Consumable items (e.g., medicines, vitamins)
• Personal care products (e.g., face masks, thermometers)

2. Return Process

To return a product, follow these steps:

1. Contact Us: Reach out to our customer service team at support@riddhihealthcare.com to initiate the return process. Provide your order number and details about the product you wish to return.
2. Approval: Once your return request is approved, we will provide instructions for shipping the product back to us.
3. Shipping Costs: The customer is responsible for paying the shipping costs for returning the product unless the return is due to a mistake or defect. Shipping costs are non-refundable.

3. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within  10 to 15 business days.

• Full Refund: A full refund will be issued if the product is returned in compliance with the conditions outlined above.
• Partial Refund: If the product is not returned in its original condition or is damaged due to customer misuse, a partial refund may be granted.
• Non-Refundable Items: Certain products, such as items marked “final sale” or “non-returnable,” are not eligible for refunds.

4. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will provide instructions for returning the product and offer a replacement or full refund, including shipping costs.

5. Non-Returnable Items

Some products are non-returnable due to their nature, including but not limited to:

• Opened consumables, supplements, and over-the-counter medications
• Custom or personalized items
• Perishable goods

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at support@riddhihealthcare.com.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check your bank account or contact your credit card company. If you still have not received the refund, contact us at support@riddhihealthcare.com for assistance.

8. Contact Information

For questions or assistance with returns and refunds, please contact us:

Riddhi Healthcare

Email: support@riddhihealthcare.com

Contact no – +91 6352178985